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Acceptance of the Terms and Conditions
The present general conditions of sale are applicable to all the orders placed on our website « Groupe Generik ». The validation of the ordering of a product suggested on the « Groupe Generik » site implies express acceptance of your share of these general conditions of sale, without that, this acceptance require your handwritten signature. The present general conditions of sale govern the contractual relations between « Groupe Generik » and its customer, both parts accepting them without reserve. These general conditions of sale will prevail over quite other conditions appearing in quite other document, except preliminary, express and written dispensation. « Groupe Generik » reserves the right to constantly modify the present general conditions of sale.
The orders are validated from the reception of the payment. Each product order implies that the Buyer accepts the present General Terms and Conditions without any restriction and exception. When the Buyer saves his/her order he/she is considered to have read, understood and accepted the present General Terms and Conditions without restriction as well as the prices, volumes and quantities of the products offered of sale and ordered by him/her.
Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with « Groupe Generik ». « Groupe Generik » reserves the right to cancel any order made by a customer with whom there exists a legal dispute relating to the payment of a past order.
Promotions, coupons & discount codes
Any type of promotion, coupon and / or rebate and this without limitation is not refundable and non-transferable. Only one promo code is possible per transaction. Any type of promotion, coupon and / or rebate and this without limitation can not be combined with any other promotion, coupon and / or discount and this without limitation. The discount will be applied when the coupon code is registered at the time of purchase, before the online payment. If the promo code is not submitted during your transaction, the discount will not be applied to your purchase and the sale considered final. Any type of promotion, coupon and / or rebate and without limitation is not applicable on previous purchases and is not valid for the purchase of a gift card. Groupe Generik reserves the right to cancel an order that does not comply with these conditions.
The product prices are indicated in $CAN except tax and are those valid at the time of the placement of the order by the Buyer. The product prices don't include shipping and handling. Shipping and handling will be charged in addition to the price of the products ordered.
The amount of shipping and handling costs charged lies in the sole decision of « Groupe Generik ».
The product prices can be modified by « Groupe Generik » at any time. The Buyer will be informed about such modifications before placing his/her order. The price indicated in the confirmation of order is the definitive price. This price includes the price of products, packaging as well as the transport costs.
The site « Groupe Generik » undertakes to render a true picture of the products presented, however photographs, texts, styles of drawing, technical data sheets are given in title informative and no contractual
The command will be executed no later than 15 business days from the day following that on which the consumer places his order. In case of unavailability of the product ordered, including due to our supplier’s stock shortage, the consumer will be informed as soon possible and he will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days of their payment or exchange the product.
« Groupe Generik » makes sure that every package is carefully prepared and that every work is protected in best to limit any deterioration during the transit. « Groupe Generik » cannot see its involved responsibility in case of delay in delivery. No shipment between Friday afternoon and Sunday evening. Responsibility and ownership of the goods is transferred from « Groupe Generik » site to the customer at the time of support by the carrier. Goods travel at customer's own risk. The buyer has to check the packing of the merchandise when being delivered, and he/she has to report any damages to the shipper on the delivery sheet as well as to « Groupe Generik » within a week at the latest.
The Buyer has the right to retract and return at his expense the product he/she ordered within seven days from the reception date. The products must imperatively be returned to « Groupe Generik » in a perfect condition for reselling, in their original condition, sealed in due form and accompanied by the invoice for this order. Any incomplete, used or damaged product and any product with damaged original package can neither be refunded nor exchanged. If the Buyer uses his right of retraction, he/she can choose between: a cash refund payable within 30 days or a voucher.
Please note that the following items cannot be returned:
- Personalized and custom-made items
- Perishable and non-perishable food
Shipping charges are non-refundable, except if you are returning an item because of an error on our part or if we have determined that the product is defective.
On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. Your credit card will be credited shortly after we received and verified the returned merchandise.
If one or more stipulations of the present General Terms and Conditions are held invalid or are declared invalid as an application of a law, a prescription order a final competent court decision, all other stipulations stay fully valid.
The applicable law for the products sold by the company « Groupe Generik » is the Canadian law. The « Groupe Generik » company cannot be considered as person in charge of the damages of all kinds, so material as immaterial or physical, who could result from a bad functioning or from a misuse of the marketed products. The responsibility of the « Groupe Generik » company will be limited, in any case, to the amount of the order and would not know how to be questioned for simple errors or omissions which would have been able to remain in spite of all the precautions taken in the presentation of products. In case of difficulties in the application of the present contract, the buyer has the possibility, before any action in justice, of looking for an amicable. The complaints or the contesting will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to expose his situations. In case of dispute, the customer will address by priority the company to obtain an amicable solution.
For articles delivered outside Canada, possible taxes and customs duties can be imposed when your parcel reaches destination. These customs duties and these possible taxes are at your expense and recover from your responsibility. We are not anxious to verify and to inform you about customs duties and applicable taxes. To know them, we advise you to inquire with the proper authorities of your country.
The French version of the present General Terms and Conditions has priority over the English version.
Purchasing by minors
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.